Returns

30-day walk-test

• Fit, feel or colour not right? Email hello@steadymile.ca within 30 days of delivery with your order number. We send a Canada Post label.
• Refund to the original payment method once it's back with us, usually within 5 business days of arrival. No restocking fee.
• Return shipping is on us for the first return on an order within Canada.
• Items should come back clean and wearable. A walk is fine; a season is not.

Printed-to-order pieces

The tee, longsleeve, hoodie, crew, hat, beanie, wind layer and short are made for you after you order. They still get the 30-day walk-test — but please check your size against the size guide before ordering so fewer of them have to make the trip back. Socks and the Walk Sling ship from Halifax stock.

Cancelling before it ships

• Changed your mind straight after ordering? Email hello@steadymile.ca with the order number. If it hasn't gone to the print floor or the post, we cancel and refund in full — nothing to send back.
• Printed-to-order pieces usually enter the print queue within one business day and take 2–5 business days to make. Once printing has started it becomes a return, not a cancellation — still covered by the 30 days above.
• Stocked pieces can be cancelled until Canada Post has them.

Refunds — how the money moves

• Refunds go back to the card or wallet you paid with, through Stripe. We don't hold store credit and we don't refund to a different card.
• We issue the refund within 5 business days of the return arriving (sooner for a cancellation). Banks then take 5–10 business days to show it; that part is theirs, not ours.
• GST/HST on the refunded amount comes back with it. If we refund one piece from an order of several, the tax on that piece is refunded too.
• Shipping you paid is refunded when the return is our fault (wrong item, fault, damage). For a change-of-mind return we refund the pieces, not the original shipping.
• You get an email from us when the refund is issued, on top of whatever your bank shows.

Exchanges

Wrong size? The quickest route is a return for refund and a fresh order in the right size — printed-to-order pieces can't be swapped on a shelf. If you'd rather we remake it and hold the refund against the new one, say so in the email and we'll do that where we can.

Exceptions

• Socks are exchange-only once worn, for the obvious reason. Unopened pairs can be returned.
• Sale or final-sale items, if we ever run them, will say so on the product page.

Faults and print quality

If something arrives damaged, wrong, or the Pathmark cracks, peels or fades inside the first year of normal washing, we reprint or replace it at no charge. Send a photo; keep the old one for painting the shed.

How to start

1. Email hello@steadymile.ca — order number (it looks like #SM-42), what's coming back, and why (one line is plenty). A photo if it's a fault.
2. We reply with a label and a short form, usually within one business day.
3. Drop it at any Canada Post counter. Refund or replacement follows once it arrives.

Your rights in Canada

The windows above are our choice, written down so you can hold us to them. They don't replace the consumer protection you already have in Nova Scotia and across Canada — for anything faulty or not as described, those rights apply whatever the calendar says. This page is plain language, not legal advice; if you think we've got something wrong, tell us and we'll look at it properly.