Returns

The short version

Made to order, so here's how returns work. Misprint, damage or wrong item: we replace or refund it, free, within 30 days. Wrong size: we'll swap it once within 30 days (you cover the return postage). 90-day print-wear replacement: if the Pathmark cracks or peels within 90 days of normal wear and washing, we replace it. We can't take back change-of-mind returns on printed items.

• Printed for you. Every piece is made to order, so we can't take change-of-mind returns.
• Wrong size? We'll swap it once within 30 days of delivery. Send it back unworn and unwashed (you cover return postage) and we'll make the new size free.
• Misprint, damage or the wrong item? Email a photo to hello@steadymile.shop within 30 days of delivery and we'll replace it or refund you. No need to send it back.
• 90-day print-wear replacement: if the Pathmark cracks or peels within 90 days of normal wear and washing (cold wash, hang dry), we'll replace it.
• Changed your mind right after ordering? Email us straight away. We can cancel any order that hasn't gone to print.

Misprint, damage or wrong item

• Arrived damaged, printed wrong, or not what you ordered? Email hello@steadymile.shop within 30 days of delivery with your order number and a photo. We replace it or refund it — your choice — at no cost, and you don't need to send the faulty one back unless we ask.
• If the Pathmark cracks or peels within 90 days of normal wear and washing (cold wash, hang dry), we replace it under the print-wear policy. Send a photo.

Wrong size

Email us for the returns address.

• We'll swap it once, within 30 days of delivery, for the same piece in a different size. Email hello@steadymile.shop with the order number and the size you need; we send the return address and print the new one when the first is on its way back.
• You cover the return postage; we cover shipping the replacement. Bring it back clean and unworn beyond trying on.
• Each product page has the blank's own size chart (in cm and inches) under “Size guide” — a minute there saves a week here.

Change of mind

We can't take back change-of-mind returns on printed items. Each one is made to order and can't go back on a shelf — that's the trade for no dead stock and no warehouse of guesses. If you're unsure about a colour or a fit, write to us before you order and we'll help.

Cancelling before it prints

• Changed your mind straight after ordering? Email hello@steadymile.shop with the order number. If it hasn't gone to the print floor, we cancel and refund in full.
• Orders usually enter the print queue within one business day and take 2–5 business days to make. Once printing has started, the rules above apply.

Refunds — how the money moves

• Refunds go back to the card or wallet you paid with, through Stripe, in the currency you paid in. We don't hold store credit and we don't refund to a different card.
• We issue a refund within 5 business days of agreeing it (sooner for a cancellation). Banks then take 5–10 business days to show it; that part is theirs, not ours.
• Tax on the refunded amount comes back with it. If we refund one piece from an order of several, the tax on that piece is refunded too.
• Shipping you paid is refunded when the problem is ours (wrong item, fault, damage).
• You get an email from us when the refund is issued, on top of whatever your bank shows.

How to start

1. Email hello@steadymile.shop — order number (it looks like #SM-42), which piece, and what's wrong (one line is plenty). A photo if it's a fault.
2. We reply within one business day with the next step: a replacement on its way, a refund, or the return address for a size swap.

Your rights

The windows above are our choice, written down so you can hold us to them. They don't replace the consumer protection you already have in Nova Scotia, across Canada — for anything faulty or not as described, those rights apply whatever the calendar says. This page is plain language, not legal advice; if you think we've got something wrong, tell us and we'll look at it properly. Shipping rates and timing are on the Shipping page.